Return / Refund / Exchange Policies
Returns
- All return requests must be initiated within 30 days of the delivery date.
- All returns must be in their original packaging and condition (new, undamaged, unused.)
- Buyer will be required to prepay shipping for their returned item(s).
- C.O.D. returns will not be accepted.
- Email your return request to orders@titansofcnc.com and include:
- Order date
- Order number
- Product SKU number
- Full name and reason for requesting a return.
- Upon receipt and acceptance of the return request, we will respond with an RMA (Return Merchandise Authorization) number.
- Please write the RMA number at the top of the packing list and include it in your return package. In addition, please write the RMA # on the shipping label affixed to the package.
- Your final step is to ship the return package (with updated packing list) to the vendor address provided in the RMA, it is recommended that you receive and retain the tracking information for your return package.
Refunds
All returns are processed by the manufacturer of the product. Once they receive and inspect the product, they will notify you that they have received your returned item. If your returned product is approved for a refund we will initiate a refund of the appropriate amount(s), less shipping/handling/fees, to the original method of payment.
Exchanges
- All exchange requests must be initiated within 30 days of the delivery date.
- All exchanges must be in their original packaging and condition (new, undamaged, unused.)
- Buyer will be required to prepay shipping for their returned item(s).
- C.O.D. exchanges will not be accepted.
- Email your exchange request to orders@titansofcnc.com and include:
- Order date
- Order number
- Product SKU number
- Full name and reason for requesting an exchange.
- Upon receipt and acceptance of the exchange request, we will respond with an RMA (Return Merchandise Authorization) number.
- Please write the RMA number at the top of the packing list and include it in your return package. In addition, please write the RMA # on the shipping label affixed to the package.
- Your final step is to ship the exchange package (with updated packing list) to the vendor address provided in the RMA, it is recommended that you receive and retain the tracking information for your exchange package.
- All exchanges are processed by the manufacturer of the product in conjunction with TITANS of CNC. Once the replacement product has been identified and accepted for exchange we will notify you via email and finalize the exchange process directly with you.
